Job Title : Assistant Manager - Operations (Night Shift)
Job Description / Responsibility
Category : Customer Support/Call Centre
• The candidate must have a good American English when speaking with customers in America and eye sight, with excellent spelling, grammar and punctuation skills and analytical abilities • Responsible for presenting proper communication between the company, clients and technicians. • Responsible for answering client and technician inquiries. • Primary job responsibility will be to deliver an error free quality product aligned with the process. • Able to communicate with each client in a professional manner. • Directly aligned with the clients through leadership and content platform. • Providing quality and smooth output within the deadline coordinate with the client to identify project scope, budget and timeline, successful implementation of project and operational requirements. • Determine accountability for specific implementation, and work with production Lead to ensure that appropriate resources are assigned to meet the deadlines • Provide management and stakeholders with regular updates on processing status, issues and deliverable dates
• Graduate in any discipline from Foreign University/ any Reputed University in Bangladesh. • O- Level, A- Level + graduation background is encouraged to apply. • Good Band Score in IELTS (Minimum 6.0) will get extra advantage.
Additional Job Requirements
• Only males are allowed to apply. • Shift time: From Monday - Sunday (Within 6 PM to 6 AM)
At Least 2 Years
No. of Vacancies
Anywhere in Bangladesh
Interested and competent candidates are requested to send their cv with color photo to
Instruction: Given the international nature of the environment, fluency in English is a must and your written abilities should be of very high standard for all above positions. All the academic and previous employment documents will be sent for verification to the respective educational institutions/employer organization. Any discrepancy will result to the disqualification of the applicant.
Special Instruction : 1. Send your Resume with current and permanent address in MS word format
2. Send your voice recording by following the following steps:
Step 1. You will need software to record your voice. If you dont have it please go to- http://audacity.sourceforge.net and install the voice recording software. Its free. (you can also try http://www.roemersoftware.com/free-sound-recorder.html ) or you can use any other voice recording software to record your voice ONLY in MP3 or WAV.
Step 2. Read the PASSAGE below and record it. Once you are done, save the file in your computer and email the audio file.
PASSAGE: This installation consists of installing new VeriFone pin-pads at retail locations owned by Foot Locker. In Smallville, Arkansas, Connecticut, Delaware, Idaho, Illinois, Iowa, Louisiana, Ohio, Oregon, Tennessee, Massachusetts, New Jersey, Vancouver, Missouri, Minnesota, Utah, Wyoming etc. These locations currently do NOT have customer interfacing pin-pads; they currently have key pads (for typing in PIN codes). Therefore, technicians will also be mounting the pin-pad mounts, so drills will be required. The types of mounts and placement will vary by store type, as outlined in the install instructions. Stores will range from 1-3 pin-pads with a minimal number of stores exceeding 3 pin-pads. Start times will be denoted on your work order, with one site per day identified as the starting point/store for the day. It is critical that you arrive on time and at this specified location. Also, there will be a blackout period every day between 12pm-1pm where there is to be no installation activities taken place. Lastly, CTS will need to ship you test cards that will be required to be brought with you to every install so that you can complete part of the testing procedure. You will need to be prepared to provide a valid ship to address for where these cards can be sent in advance of your first scheduled install. Lastly, there will be a number of calls that will need to be made to both check in and out of sites as well as to verify successful install for every register installed. You can only install one pin-pad at a time and cannot proceed until your next in the store until Foot Lockers Help Desk as verify install is a success. Therefore a reliable cell phone is critical. Most locations have an average of 4 sites per primary address, with a minimal number of standalone stores in the roll-out.