Job Title : Officer/ Sr. Officer (Customer Relation)
Job Description / Responsibility
Category : Engineer/Architect
• Greeting with clients in person and over phone; • Provide prompt and accurate feedback to customers; • Prepare necessary documents, fill out forms, and maintain files and records; • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues; • Give remainder about service schedule to customers; • Coordinate with internal team as needed to meet customer needs; • Assisting maintenance technicians; • Resolving vehicle warranty issues; • Maintain and expand working knowledge of current solutions/products, as well as their integration and methods of delivery/deployment and ongoing support.
• B.Sc in Mechanical/ Automobile Engineering from a reputed university
Additional Job Requirements
• Age 24 to 32 year(s) • Good interpersonal communication skills in oral and written Bengali and English; • Able to work independently; • Applicants must have a willingness and ability to work under pressure; • Proficiency in MS Office (Word, Excel, Power Point).